Mountain View Health and Wellness Privacy Policy Effective January 1, 2025

1. Introduction

At Mountain View Health and Wellness, we are committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with Canadian privacy laws, including PIPEDA, and any applicable provincial regulations.

2. Scope

This policy applies to all patients, website visitors, and users of our services. It governs the practices of our clinic regarding the handling of personal health information and any other personal data collected in the course of providing chiropractic care.

3. Collection of Personal Information

We may collect personal information that includes, but is not limited to:

• Identifying Information: Name, address, phone number, email address, and date of birth

• Health Information: Medical history, chiropractic and massage treatment records,

  diagnostic imaging, and any other health-related data necessary for treatment

• Payment Information: Insurance details, billing, and payment records

• Other Information: Any data provided voluntarily by the patient, including through our

  website or during consultations.

4. Use of Personal Information

Your personal information is collected for the following purposes:

• To provide and manage your chiropractic and massage care and treatment

• To maintain accurate and up-to-date patient records

• To communicate with patients regarding appointments, treatment plans, and clinic updates

• To comply with legal, regulatory, and billing requirements

• For administrative purposes including patient satisfaction surveys and quality

  improvement initiatives.

  No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

5. SMS Messaging

The SMS messages we send are intended to provide you with the following:

• Transactional Messages: Appointment confirmations and reminders, or other important

  information regarding appointments

• Marketing Messages: Promotional offers, discounts, or updates on products and services

• Customer Support: Responses to inquiries, feedback, or assistance with services we

  provide.
  OPT-OUT By subscribing to our SMS service, you provide explicit consent to receive SMS messages from us. You may opt out at any time by texting the word “STOP,” “UNSUBSCRIBE,” or similar keywords. Once you opt-out we will cease sending SMS messages to your phone.

  Data Security We take your privacy seriously and implement reasonable measures to protect your personal information. All SMS data is handled in compliance with relevant privacy laws, including data encryption and secure storage of your information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

  6. Consent

  By providing your personal information, you consent to the collection, use, and disclosure of your data as described in this policy. Where required by law, explicit consent will be obtained prior to collecting or using sensitive health information. You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

7. Disclosure of Personal Information

We do not sell or rent your personal information. Your data may be disclosed in the following circumstances:

• To other healthcare professionals involved in your care, ensuring continuity and quality of treatment

• To insurance companies for billing and claims processing, with your consent

• To regulatory bodies or as required by law, including law enforcement agencies in the case of legal obligations

• To third-party service providers who support our administrative and clinical operations, provided that these are contractually bound to protect your information and use it solely for the purposes for which it was disclosed.

8. Security Measures

We employ a variety of security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Physical safeguards (e.g. locked filing systems and restricted areas)

• Electronic safeguards (e.g. secure servers, encryption, and password-protected

  systems)

• Administrative measures (e.g. staff training, access controls, and policies on information

  handling).

9. Access and Correction

Patients have the right to access the personal information we hold about them. You may request corrections be made to your records if you believe the information to be inaccurate or incomplete. Requests can be made in writing, and we will respond in a timely manner in accordance with applicable laws.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to protect our legitimate interests. When personal information is no longer required, we will dispose of it in a secure manner.

11. Patient Rights

In addition to the rights outlined above, patients have the following rights regarding their personal information:

• The right to be informed about how their data is being used

• The right to request a copy of their personal information

• The right to challenge the accuracy and completeness of their data

• The right to file a complaint with the appropriate privacy regulator if you believe your

  privacy rights have been violated.

12. Third-Party Links

Our website or services may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify patients of significant changes through appropriate channels and update the “Effective Date” at the top of this policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Mountain View Health and Wellness Olds, Alberta T4H 1G9
Phone: 403 507 2788
Fax: 403 791 0294

Email: oldschiropractor@gmail.com

By continuing to receive phone calls, emails and SMS messages from us, you acknowledge that you have read and understood this Privacy Policy.